RETURNS & EXCHANGE
RETURNS
You may return new, unused items with all manufacturer tags still attached by the manufacturer in the original condition within 45 days of delivery for a full refund subject to the stated terms below. Items should be returned in their original new and unaltered product packaging and manufacturer boxes by you.
Return Terms
IF WE MAKE A MISTAKE or the item is deemed DEFECTIVE:
If we should make a mistake or there is a defect in the item received, we will provide you with a postage paid label to return the item to us at our expense and under the delivery method that we choose or authorize. Eligible returns will receive a refund of the full purchase price or substitution with the correct item (your choice). Defects must be verifiable.
IF YOU MAKE A MISTAKE OR CHANGE YOUR MIND
If we made no mistake (we sent exactly what was ordered by you) and you simply ordered the wrong item, size or the item is not to your liking or you just don’t want it any longer:
You are responsible for the cost of returning the item to us.
Returns must be sent back with the original box and packing materials. If a box is written or returned in unusable or less-than-suitable-for-resale condition your return will also be debited a 20% restocking fee for our time and expense to acquire a replacement box with the correct markings. This include affixing return shipping labels to the shoe-box or other product-packaging.
REFUNDS
We will notify the payment processor of the receipt of the return and request that they initiate the refund within 5 business days of eligible return receipt. You should expect to receive your refund within two to three weeks of giving your package to the return shipper on Domestic orders; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 business days), and the time it takes the payment processor and your bank to process our refund request (1 to 4 business days).
INTERNATIONAL RETURNS/EXCHANGES
International Order Exchanges: We cannot process exchanges for international orders. You must return the item and place a new order if you want to exchange. International customers are responsible for all shipping costs including the actual shipping costs to them.